Culture

Page 1 of 3 While all performance management processes follow similar high-level steps, the details of each vary significantly. Some of the issues faced by companies implementing performance management are seen in the box, Key Performance Management Questions. It was difficult to discern what accounted for the significant fluctuation in the execution of the few key steps that make up a performance management process. Many companies said they even found widely varied processes within their own organizations – from business unit to business unit – as they began to migrate to a single enterprise-wide process. When Pfizer began implementing their global performance management process, that’s what they found. “We found highly sophisticated performance management processes in India and Canada and found other parts of the world with very weak processes,” said Robyn Davis-Mahoney, Director of Global Performance Management at the company. “To implement a single standard, we had to meet people in the middle and unfortunately, some locations actually had to give up some of the functionality in their existing processes.” Key Performance Management Questions When does goal-setting take place?  How many dialogues will managers have with employees throughout the performance period? What, how many and when are competencies assessed as part of the performance process? How many levels are included in a performance rating scale and what are the labels used to distinguish levels? What happens to final rating scores? How is compensation tied to performance if it is at all? What technologies and methods are employed to facilitate performance processes? How does the organization assist managers to improve their ability to provide honest, candid feedback? << Start < Prev 1 2 3 Next > End >>