Employee Surveys

The employee survey has become an important tool for monitoring fairness of the organization’s performance management process and the quality of managers’ coaching and feedback conversations with direct reports during performance reviews. The most common of these, the employee engagement survey, measures how well the organization has created a positive relationship with its employees, a key factor in getting the best performance from them. Other survey types, like employee satisfaction surveys, can also be used to determine how employees view the company and the performance management process. CUX found that companies with mature performance management processes evaluate responses from regular employee studies to: Track improvements in employee perception about “fairness” of the performance system Find correlations between manager effectiveness and employee loyalty Decide where to focus additional training on performance management processes After analyzing its employee survey, one organization reported learning that even employees who received low performance evaluation scores deemed the process “fair” if they gave high marks to the quality of conversations conducted by their manager. Another said it found a correlation between managers who were considered high performers and those who also conducted high-quality coaching conversations. Employee studies have alerted many HR teams to the need to conduct more frequent training on the performance management process and to create additional tools that managers can use in goal planning, performance evaluation and development goal setting processes. More importantly, employee studies point to a significant need across all organizations that use them to improve the quality of coaching and feedback managers provide in both formal and informal reviews of performance throughout the year. No one has commented on this article. You are encouraged to offer your thoughts and comments in this dialog. Name: E-mail: (required) Company: Comment(s):