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Florida Department of Revenue |
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Page 2 of 2
Technology
A home-grown individual development process system includes critical
job tasks, such as one’s contribution to overall goals, and is tied to
the online IDP. Pathlore Enterprise LMS is in place.
The Role of the Customer
The new governor’s interests in raising the ethical bar and being more
public customer focused adds an interesting twist to the performance
management process. Florida’s citizens will have the opportunity to be
involved in assessing the performance of the government, and a simple
‘tell us what you think’ customer feedback system is already in place.
The information collected from customer feedback is used to help
improve the agency’s processes and develop new strategic perspectives
in order to meet customer needs. These feed into the performance
management process as new goals and objectives that are communicated
through the Golden Thread.
Future
The agency is facing the retirement of a large number of employees over
the next ten years, and the performance management and development
processes have to address that. There is also much discussion around
exactly how and what aspects of agency performance should be measured,
and how they affect the performance management process. There is also a
need to create faster, cheaper, more efficient transitions when the
“boss changes every four years”. The big challenge will be to use
technology as both support and enabler for implementing change. The
systems in place were developed for a private sector, and the move to
use them for government purposes will help significantly because of a
need to build on agility. The training organization, which reports
through the Office of Professional Development, is sure it will
succeed. “We are lucky to have a brilliant executive director with
great leadership and vision.”
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